[HTML][HTML] Hyperparameter optimization and combined data sampling techniques in machine learning for customer churn prediction: a comparative analysis

M Imani, HR Arabnia - Technologies, 2023 - mdpi.com
This paper explores the application of various machine learning techniques for predicting
customer churn in the telecommunications sector. We utilized a publicly accessible dataset …

[HTML][HTML] Big data analytics in telecommunications: Governance, architecture and use cases

MZ Kastouni, AA Lahcen - Journal of King Saud University-Computer and …, 2022 - Elsevier
With the upsurge of data traffic due to the change in customer behavior towards the use of
telecommunications services, fostered by the current global health situation (mainly due to …

Customer churn prediction system: a machine learning approach

P Lalwani, MK Mishra, JS Chadha, P Sethi - Computing, 2022 - Springer
The customer churn prediction (CCP) is one of the challenging problems in the telecom
industry. With the advancement in the field of machine learning and artificial intelligence, the …

Extreme gradient boosting trees with efficient Bayesian optimization for profit-driven customer churn prediction

Z Liu, P Jiang, KW De Bock, J Wang, L Zhang… - … Forecasting and Social …, 2024 - Elsevier
Customer retention campaigns increasingly rely on predictive analytics to identify potential
churners in a customer base. Traditionally, customer churn prediction was dependent on …

[HTML][HTML] Analysis and classification of heart diseases using heartbeat features and machine learning algorithms

FI Alarsan, M Younes - Journal of big data, 2019 - Springer
This study proposed an ECG (Electrocardiogram) classification approach using machine
learning based on several ECG features. An electrocardiogram (ECG) is a signal that …

[PDF][PDF] Customer churn prediction in telecommunication industry using deep learning

SW Fujo, S Subramanian… - Information Sciences …, 2022 - digitalcommons.aaru.edu.jo
Without proper analysis and forecasting, industries will find themselves repeatedly churning
customers, which the telecom industry in particular cannot afford. A predictable model for …

Dynamic behavior based churn prediction in mobile telecom

N Alboukaey, A Joukhadar, N Ghneim - Expert Systems with Applications, 2020 - Elsevier
Customer churn is one of the most challenging problems that affects revenue and customer
base in mobile telecom operators. The success of retention campaigns depends not only on …

An adaptive learning approach for customer churn prediction in the telecommunication industry using evolutionary computation and Naïve Bayes

A Amin, A Adnan, S Anwar - Applied Soft Computing, 2023 - Elsevier
Customer churn is a complex challenge for burgeoning competitive organizations,
especially in telecommunication. It refers to customers that swiftly leave a company for a …

[HTML][HTML] Deep churn prediction method for telecommunication industry

L Saha, HK Tripathy, T Gaber, H El-Gohary… - Sustainability, 2023 - mdpi.com
Being able to predict the churn rate is the key to success for the telecommunication industry.
It is also important for the telecommunication industry to obtain a high profit. Thus, the …

[HTML][HTML] Customer churning analysis using machine learning algorithms

B Prabadevi, R Shalini, BR Kavitha - International Journal of Intelligent …, 2023 - Elsevier
Businesses must compete fiercely to win over new consumers from suppliers. Since it
directly affects a company's revenue, client retention is a hot topic for analysis, and early …