Grounded in cognitive-affective theories of emotion, an extended conceptual framework of
consumer animosity is developed that (1) distinguishes between consumers' cognitive …

Although a growing literature has investigated how animosity and consumer ethnocentrism
change customers' perceptions of foreign products in developed markets, research …

The phrase the “customer is always right” assumes that customers provide universal benefits
for firms. However, in recent years, customer deviance is on the rise and the academic …

This research aims to explore how animosity and perceived risk influence the image of a
destination in its three dimensions cognitive, affective and conative. The current study also …

Customer value in goods not only affect his purchase decision but also bring about a big
challenge for retail supply chain management. A two-stage retail supply chain consisting of …

Purpose–The studies which connect international marketing emotions with perceived
service quality are scarce. The purpose of this paper is to fill this knowledge gap and take …

This study aims to examine the effects of animosity on consumers' willingness to buy hybrid
products ie products that involve affiliations of two or more countries (such as branded in …

The concept of tourist destination image has been frequently studied, with numerous articles
appearing in the literature. In most of these studies, destination image is a defining variable …

Most social network analyses conducted in hospitality and tourism studies are merely
descriptive. Despite the recent popularity of exponential-family of random graph models …

The existence of banking institutions has an important role in the country's economy.
Banking institutions have three main functions, namely financial intermediary, agent of …