Assessment of service quality has been widely utilized in after-sales service, especially in
the automotive industry. The purpose of the study was to determine factors affecting …

Islamic banks have faced many challenges either from rivals or customers who look for
better products and services. This study examined both the direct and mediating effects of …

Beckground: The banking industry has experienced rapid development in recent years.
Competition among banks has intensified, and to maintain a competitive advantage, it is …

Since the empirical evidence on the relationship between corporate social responsibility
disclosure (CSRD) and firm productivity is scarce in the context of the banking industry, the …

Customer loyalty is often seen as one of the decisive factors in determining the fate of
organizations. In the age of digitization, organizations should think of advanced strategies to …

Our research goal is to offer an e-service quality model based on experience and
multidimensional quality and compare its applicability for e-services to find differences and …

This study aims to explore the effects of service-quality dimensions on the customer
satisfaction of non-banking financial institutions in an emerging economy by adopting the …

Customer and Consumer Journeys, touchpoints and Consumer Goals have been widely
discussed among Customer Experience theorists and practitioners, establishing that a …

Purpose This study aims to synthesize and integrate findings from diverse research on the
antecedents and moderators of customer loyalty in the banking sector. Through a …

Abstract Using the Data Envelopment Analysis (DEA) approach, this study measures the
profitability, marketability, and corporate social responsibility (CSR) disclosure efficiencies …