Whilst the rapid advancement of technology in the 21st century has facilitated the online
collection, storage, retrieval, manipulation, and transmission of individuals' personal …

We conducted a comprehensive review of empirical research related to frontline service
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …

Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on
the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived …

Given an increased call for examining ethics in the hospitality industry, this research
examines how ethical leadership influences the job stress and performance quality of …

Purpose Banking industry forms a part of financial services that has emerged itself as the
most important source for India's economic growth. Job satisfaction of employees is one of …

This study synthesizes the artificial intelligence literature into a Meta‐analytic framework
based on the theory of reasoned action and the unified theory of acceptance and use of …

Smart technologies are rapidly transforming frontline employee-customer interactions.
However, little academic research has tackled urgent, relevant questions regarding such …

To advance understanding of how well different types of brand relationships drive customer
brand loyalty and to help companies improve the effectiveness of their relationship-building …

Marketing organization is the interface of the firm with its markets and where the work of
marketing gets done. This review of the past 25 years of scholarship on marketing …

Achieving customer loyalty is a primary marketing goal, but building loyalty and reaping its
rewards remain ongoing challenges. Theory suggests that loyalty comprises attitudes and …