Online customer reviews, considered as electronic word of mouth, have become very useful
in the era of e-commerce as they facilitate future purchase decisions. The present study …

Online consumer reviews can help customers reduce uncertainty and risks faced in online
shopping. However, the studies examining the determinants of perceived review helpfulness …

Abstract Information overload often makes it difficult for consumers to identify helpful online
product reviews through the traditional “helpful votes” function; therefore, it has become …

The advent of social commerce has resulted in a new business model for e-commerce.
Although studies on this business model have increased over time, they have paid less …

The impact of online consumer reviews on online purchase decisions has increased with the
growth of e-commerce. This paper tries to explain how rating dispersion impacts the process …

This paper extracted discrete emotions from online reviews based on an emotion
classification approach, and examined the differential effects of three discrete emotions …

The objective of this paper is to conduct a systematic review of the literature on online
consumer reviews (OCRs) in order to provide understanding of the multi-featured nature and …

The product review plays an important role in customer's purchase decision making process
on the e-commerce websites. Emotions can significantly influence the way that reviews are …

Consumer-generated restaurant reviews are important sources in consumers' purchase
decisions. The purpose of this study is to explore the impact of emotional intensity on …

The perceived helpfulness of online product reviews plays a critical role in consumers'
decisions in e-commerce. In this context, based on the literature on information processing …