Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

The study aimed to study impact of Electronic Service Quality on Customers Satisfaction of
Islamic Banks in Jordan. The Electronic Service Quality represented by (Reliability, Ease of …

Purpose–The purpose of this study is to investigate the relationships between e-quality, e-
satisfaction and e-loyalty and test how these relationships vary across different levels of …

This study conceptualizes e-service quality with respect to a hotel website and develops a
corresponding measurement scale. Using a mixed methodology research design, 29 semi …

This study explores the mediating role of e-satisfaction during the pandemic on the
relationship between e-service quality and e-loyalty of banking customers in Pakistan. The …

Purpose The main purpose of this study is to compare e-customer satisfaction in Saudi
banks before and during coronavirus disease 2019 (COVID-19) pandemic by assessing the …

Purpose–This exploratory paper aims to extend the research on customer co-creation
behavior into an emerging market. To this end, it empirically examines the influence of e …

The purpose of this study is to know the mediation role of customer satisfaction in the causal
relationship between 9 antecedents of customer satisfaction and customer loyalty in the …

Purpose Banks in India are underperforming on customer-centric measures. The existing
mechanisms used by Indian banks for evaluating their customer interface are efficiency …