Digital transformation imposes an invisible legacy on managers: the destruction of value.
Technology's ability to make services intangible can lead to irreparable losses of value to …

Purpose The aim of this research is to provide insight into how organizations can co-create
value with family members engaged in service journeys of customers experiencing …

Internet medical and health services are services that require high levels of trust. We identify
factors that influence user trust based on trust source credibility model and trust transitivity …

Purpose of the paper: Use of social network sites (SNSs) among the elderly is on the rise,
providing opportunities to facilitate their connections and restore social interaction. The …

The pandemic has uncovered hidden, latent or unknown misalignments in healthcare
worldwide. Difficulties, friction, disturbances, misunderstandings, underestimations …

Online communities have brought major changes in the behaviour of consumers in the travel
and tourism industry. Travellers frequently rely on the User General Content (UGC) to make …

Abstract Although the European Commission has promoted the use of co-creation
methodology for social services, this innovative practice has not yet been uniformly …

This paper explores the unique relationships care home residents have with communication
media. Drawing on findings from an ethnographic case study at a long-term care site in …

The spread of the Internet, the proliferation of mobile devices, and the onset of the COVID-19
pandemic have given impetus to online shopping in Ghana and the subregion. This situation …

Healthcare service delivery has been rapidly changing over the last decades. The paradigm
of passive patients and active healthcare professionals is increasingly being replaced by the …