The attenuation effects of time and “sensemaking” surveys on customer revenge
The attenuation of revenge-related responses after a major service failure is not simply
caused by the passage of time—as is assumed in prior work. Instead, we propose that the …
caused by the passage of time—as is assumed in prior work. Instead, we propose that the …
The attenuation effects of time and
T he attenuation of revenge-related responses after a major service failure is not simply
caused by the passage of time—as is assumed in prior work. Instead, we propose that the …
caused by the passage of time—as is assumed in prior work. Instead, we propose that the …