Risk management in Chinese banks has traditionally been the Cinderella of its internal
functions. Political stricture and developmental imperative have often overridden standard …

In recent years there has been an exponential growth in the number of publications related
to theory and applications of Data Envelopment Analysis (DEA). Charnes, Cooper, and …

This paper reports on the use of different approaches for measuring the efficiency of major
Brazilian port terminals. Two of the most important approaches, DEA (Data Envelopment …

The paper investigates the operating efficiency differences of a sample of commercial banks
across 10 European countries. First, the paper analyzes the technical efficiency of each …

Some problems in economics, operations research, and engineering may be approached by
means of a pair of radial DEA models that are nested, ie, that the set of constraints of one of …

This research proposes an integrated benchmarking framework illustrated in the context of a
large supply chain system comprised of 102 distribution centers (DCs). We employ recent …

This book provides a detailed description of different performance measurement methods in
the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the …

This paper suggests an outlier detection procedure which applies a nonparametric model
accounting for undesired outputs and exogenous influences in the sample. Although …

Abstract This article applies Data Envelopment Analysis (DEA) to the field of travel and
tourism. DEA has become a popular technique for measuring and evaluating performance. It …

In this paper we argue that inappropriate handling of technological heterogeneity distorts the
benchmarking process eroding performance scores. Country-and industry-specific frontier …