The telecommunications industry is particularly competitive and characterized by very high
churn rates. The literature on the topic is vast, but studies on the determinants of churn …

Numerous valuable clients can be lost to competitors in the telecommunication industry,
leading to profit loss. Thus, understanding the reasons for client churn is vital for …

The aim of this study is to explore the critical factors of service quality, customer value and
brand image, which help to generate customer loyalty in the restaurant industry in Kuwait …

Churn rate describes the rate at which customers abandon a product or service. Identifying
churn‐risk customers is essential for telecom sectors to retain old customers and maintain a …

With increasing competition in the business world, many companies use data mining
techniques to determine the level of customer loyalty. The customer data used in this study is …

Customer retention is considered as one of the important concerns for many companies and
financial institutions like banks, telecommunication service providers, investment services …

Purpose Despite service downgrades' undisputed practical relevance, service downgrades
(eg customers shifting the price tier downward) have received surprisingly little attention …

Telecom operators allocate a significant amount of resources to retain their customers as the
organic growth in the number of customers is slowing down. Gamified loyalty programs …

The prompt enhancement of Telecom turned to be a vibrant and economical industry, which
comprises an intrinsically great perspective for customer churn, requiring exact churn …

The telecommunications sector faces a major challenge of high customer churn. Despite
this, there is still a lack of research that explores the switching intention for …