The purpose of the current chapter is to meta-analytically examine the nomological network
around emotional labor. The results show that negative display rules, high level of job …

The exponential growth of the service economy has increased the attention that
organizational researchers have paid to the concept of emotional labor. Although much …

The author's of the award-winning Emotional Labor now go inside the stressful world of
suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment …

This meta‐analysis examined the relationship between emotional dissonance and burnout.
We collected 57 independent samples that included self‐report measures of emotional …

İnsanlararası etkileşimin yoğun yaşandığı hizmet sektörünün gelişmesiyle birlikte işgücünde
aranan niteliklerde de değişiklikler yaşanmıştır. Hem işverenler hem de müşteriler tarafından …

Purpose The purpose of this study is to examine the relationship between emotional labour
(EL) strategies and employees' performance by considering the role of emotional …

Özet Bu çalışmada otel işletmesi çalışanlarının duygusal emek davranışlarının tükenmişlik
düzeyleri ve işten ayrılma niyetlerine etkisi incelenmiştir. Çalışma Antalya, Muğla ve İstanbul …

Emotional labor—that is, work that requires public employees to be emotionally engaged
with citizens—is an emerging issue on the performance front. By examining a state agency …

Emotional labor refers to effort, planning, and control required to display organizationally
desired emotions during interpersonal transactions and performed by individuals either …

A multi-task profession requiring multi-faceted responsibilities in a multi-component job
setting, tourist guiding comprises complicated and multivariate roles composed of different …