Consumers can conduct mobile commerce via their smartphones. They can search for
products and when ready, they pay and have the products delivered to their homes. By …

Conversational agents (CAs) have become integral parts of providers' service offerings, yet
their potential is not fully exploited as users' acceptance and usage of CAs are often limited …

The ubiquity of information, in part a consequence of the fast growth of Internet technologies,
provides individuals with previously unknown opportunities to acquire and share information …

Digital transformation is currently one of the most prominent topics in information systems
research. In this context, existing work mainly focuses on the digitalization of business …

As virtual reality (VR) games are getting more widespread, the need to understand the
interaction between players and the VR games is gaining prominence. The present study …

Customers' online value co‐creation activities can occur the whole management domain (ie,
product design, marketing, and customer relationship management) of a product. Previous …

Companies increasingly implement conversational agents (CAs), which can be text-or voice-
based. While both interaction modalities have different implications for user interaction, it …

When using conversational agents (CAs), the interaction is typically either text-or speech-
based. Existing research focuses on the effects of these interaction modalities or the general …

Conversational agents (CAs) increasingly permeate our lives and offer us assistance for a
myriad of tasks. Despite promising measurable benefits, CA use remains below …

The purpose of this study is to explore the factors that inform a consumer's behavioural
intention to adopt disruptive information technologies. This study uses an inductive …