Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis
This study uses the Kano model and importance–satisfaction analysis (ISA) to assess airline
service quality by identifying the prioritised service quality attributes (SQA) for business …
service quality by identifying the prioritised service quality attributes (SQA) for business …
Modeling Airline Choice Behavior Based on Observed and Latent Variables Using Structural Equation Modeling and Multinomial Logit-Factor Analysis Hybrid …
N Hashemi, B Mirbaha, A Abdi Kordani… - Iranian Journal of …, 2024 - Springer
In an era of intense competition and declining profits, airlines are increasingly focused on
understanding and meeting customer needs to enhance service quality and attract more …
understanding and meeting customer needs to enhance service quality and attract more …
Foreign Students Perceptions on Selected Service Quality Dimensions, Customer Satisfaction and Future Behavioural Intentions within Visa Facilitation Services …
BA Mokoena - African Journal of Inter/Multidisciplinary Studies, 2023 - journals.co.za
Outsourcing the management of migration services has grown globally in recent years. With
particular reference to South Africa, Department of Home Affairs (DHA) followed this trend d …
particular reference to South Africa, Department of Home Affairs (DHA) followed this trend d …
Impact of SERQUAL Model on the Customer Citizenship Behavior in the Airline Services Companies of Pakistan: Mediating role of Behavioral Intention
MB Khan, FK Afridi, M Arif - CARC Research in Social …, 2024 - journals.carc.com.pk
Due to the swift transformations in business sectors, the behavior, expectations, and
demands of consumers are also progressively evolving. The airline firms, although …
demands of consumers are also progressively evolving. The airline firms, although …
[PDF][PDF] Customer Satisfaction toward Ride-Hailing Services in Kuantan, Pahang
R Jusoh, MR Ridzuan - 2022 - researchgate.net
Ride-hailing services are on-demand vehicle acquisition services that rely on network
connectivity and a specialized digital application via the Internet. Ride-hailing, often known …
connectivity and a specialized digital application via the Internet. Ride-hailing, often known …