Purpose This paper aims to review total quality management (TQM) literature in the past
three decades to identify the quality related key terms, to analyse their linkage among the …

The competitive position achieved by the Japanese and Western industries during the
1970s to mid-1990s, and 1980s to mid-1990s, respectively, derived from understanding …

Despite high competition among big EU ports, such as Rotterdam, Hamburg, or Valencia,
acting as Core Ports in the Trans-European Transport Core and Comprehensive Network …

A descriptive attribute or characteristic of an object is called dimension. In the area of
Business Excellence, this concept is associated with national quality awards and Business …

Purpose Prior research examining cultural effects on customer service expectations has
primarily used more generic Western cultural theory on an aggregate scale or with only a …

Innovation activities in health care are difficult to monitor and manage as they are often tied
to improvements of ongoing practices and services. Finding a way to make 'hidden …

Researchers have observed that Quality Management (QM) is often inconsistently
implemented in practice because of a lack of understanding of the main QM concepts. This …

In phenylketonuria (PKU), variable dietary advice provided by health professionals and
social media leads to uncertainty for patients/caregivers reliant on accurate, evidence based …

In order to design goods that meet customer requirements, to efficiently produce them, a
designer, product or process engineer, salesman and the like must master their jobs. In …

In the recent decades, forest certification based on third-party external audits has gained
momentum. This type of certification has been developed as a monitoring tool aimed at …