Purpose For the past two decades, researchers have been exploring knowledge of work
engagement in the hospitality and tourism industry (HTI). This study aims to provide a …

Purpose The hospitality industry has one of the most diversified workforces. This study aims
to examine the effect of employees' perceptions toward diversity management on the …

Some of the frequently used buzz words in the corporate sector include green leadership,
green human resource management, green employee engagement and green work-life …

This study integrates memorable experience (MEM) into customer engagement (CE) by
introducing two composites, namely, customer lifetime value and customer influence value …

The familiar places where faculty and students engage, collaborate, debate, interact and
exchange viewpoints appear to have been improved by introducing digital technology. This …

This study seeks to understand the mediation effects of two-way communication between the
relationship of leadership styles (servant and transformational) and subordinate-level work …

Purpose This study aims to build on the trait activation and interactionist perspective theories
to investigate the effect of frontline employees'(FLEs) willingness to take risks on hotel guest …

Institutions of higher learning in the modern and highly competitive academic environment
compete to drive work engagement and explore possible means by which employees can …

Despite the growing popularity of organizational citizenship behavior (OCB) in hospitality, no
significant studies have examined OCB through the lens of the theory of planned behavior …

This study aims to investigate the relationship between front-line employees'(FLEs) extra-
role behavior (ERB) and its influence on student satisfaction (SS), student loyalty (SL), and …