Understanding customer loyalty in the coffee shop industry (A survey in Jakarta, Indonesia)

PP Dhisasmito, S Kumar - British Food Journal, 2020 - emerald.com
Purpose The purpose of this study is to identify the drivers of loyalty model in the coffee shop
industry in Indonesia based on service quality, store atmosphere and price fairness …

Hotel service quality and its effect on customer loyalty: The case of Ubon Ratchathani, Thailand during COVID-19 Pandemic

J Kanyama, W Nurittamont… - Journal of Management …, 2022 - papers.ssrn.com
Objective: This study identifies the customer loyalty towards hotel service quality in Ubon
Ratchathani, Thailand, during the COVID-19 pandemic. Methodology: The research was …

The influence of service quality, price, and environment on customer loyalty in the restaurant's industry: The mediating role of customer satisfaction

D Ali, M Alam, H Bilal - Journal of Accounting and Finance …, 2021 - publishing.globalcsrc.org
The purpose of this research is to examine the influence of service quality (SQ), Price (P)
and Restaurant Environment (RE) on customer loyalty (LOY), via the mediating role of …

[PDF][PDF] A review on full service restaurants in Malaysia

MH Abd Rashid¹, MI Hamzah… - Abd Rashid¹, MH …, 2019 - researchgate.net
This paper reviews extant literature pertaining to full service restaurant in Malaysia.
Moreover, this paper seeks to provide in-depth understanding on the concept and trend of …

Customer loyalty in coffee shop: Literature review and condition for the future

JA Pesoa, B Kristyanto, PK Dewa - International Journal of Industrial …, 2020 - ojs.uajy.ac.id
Abstract The Corona Virus 2019 or Covid-19 outbreak has caused a global panic that is
fatal. Various sectors have been affected. The coffee industry sector has also been affected …

Pengaruh Kualitas Makanan, Store Atmosphere Terhadap Loyalitas Konsumen Dengan Kepuasan Konsumen Sebagai Variabel Intervening

A Kurniawan, A Lukitaningsih… - Al-Kharaj: Jurnal …, 2023 - journal.laaroiba.ac.id
Penelitian ini bertujuan untuk menguji apakah terdapat pengaruh kualitas makanan, store
atmosphere terhadap loyalitas konsumen Mie Gacoan Yogyakarta dengan dimediasi oleh …

Effect of baseball stadium food service quality on outcome variables with emphasis on the moderating role of stadium atmosphere

Y Jeong - International Journal of Sports Marketing and …, 2024 - emerald.com
Purpose While existing research has predominantly focused on the positive relationships
between service quality and outcome variables, there has been limited investigation into the …

Structural Models of Customer Loyalty on Star Hotel in Medan, Indonesia

DK Gultom, NI Purnama, M Arif - Jurnal Bisnis Dan Manajemen, 2021 - jurnal.unmer.ac.id
This study aims to analyze directly and indirectly the service quality and hotel image on
consumer satisfaction and customer loyalty. The location of this study is in several star hotels …

Exploring the antecedents and consequences of the coffee quality of Starbucks: a case study

WS Lee, J Jung, J Moon - British Food Journal, 2022 - emerald.com
Purpose The purpose of this study is to analyze the influence of coffee quality on brand
preference and loyalty using Starbucks as a study subject. The determinants of coffee food …

E-customer loyalty in gamified trusted store platforms: a case study analysis in Iran

E Hosseini, MH Rezvani - Bulletin of Electrical Engineering and Informatics, 2021 - beei.org
Customer satisfaction, trust, and loyalty are the three most fundamental elements of e-
marketing. Previous researchers have noted that satisfaction is a key factor in commanding …