Beyond rules, procedures, and manuals lie relationships. Jettisoning a formal hierarchical
company structure allows all levels of management and employees to positively interact–this …

In today's competitive environment, broadband companies innovate to stay competitive,
retain existing customers, and attract new customers. A recent innovative product in this …

Many customer satisfaction studies in the service industry use SERVQUAL, an instrument
developed by Parasuraman, Zeithaml, and Berry (1998). Similarly, many studies on …

Proper measurement is important in making informed business decisions that improve
customer experience. Several studies such as Lartey, McGinn, and Diponzio (2016), and …

Presenting the essentials of awakened leadership through 50 contemplative branches, this
text is a revolutionary yet sensible leadership manual that takes the reader from self …

Many customer satisfaction studies in the service industry use SERVQUAL, an instrument
developed by Parasuraman, Zeithaml, and Berry 1998. Similarly, many studies on customer …

Aim: This study aimed at investigating the mediation effect of customer satisfaction on the
relationship between electronic service quality and brand loyalty in the Jordanian hotels …