Product Returns (PR) are an inevitable yet costly process in business, especially in the
online marketplace. How to deal with the conundrums has attracted a great deal of attention …

Rapid population growth and urban sprawl create pressure on environmental resources
along with a growing demand for physical resources in cities. The concept of a smart …

Consumers generally encounter a multitude of price discounts during a single visit to a
retailers' website, yet past research has predominantly examined price discounts in a …

Problem definition: This study extends the literature on consumer returns by assessing the
impact of return period policy change on a multichannel retailer performance …

Despite the popularity of constrained mobile coupons in recent years, little research has
examined their effectiveness. This paper presents a hidden Markov model (HMM) framework …

A multi-period inventory management problem is considered for a retailer offering limited-
time discounts and having a joint service-level requirement over the discount periods under …

This study contributes to the understanding of customer relationship management by
assessing how an in‐store customer return experience can influence customer exchange …

Premium organic retailers are specialist retailers that exclusively offer organic products.
Prior literature has not studied their entry, focusing instead on the impact of generalist store …

Retailers are increasingly selling returned products as open-box along with their new
product offerings. Whereas some retailers position open-box products side-by-side with their …

This research investigates consumers' preference for probabilistic versus sure price
promotions across two frames and different probability values. In three experiments, the …