Generative ai
Tom Freston is credited with saying ''Innovation is taking two things that exist and putting
them together in a new way''. For a long time in history, it has been the prevailing …
them together in a new way''. For a long time in history, it has been the prevailing …
Conversational process modelling: state of the art, applications, and implications in practice
Chatbots such as ChatGPT have caused tremendous hype lately. For BPM applications, it is
often not clear how to apply chatbots to generate business value. Hence, this work aims at …
often not clear how to apply chatbots to generate business value. Hence, this work aims at …
What will ChatGPT revolutionize in financial industry?
The introduction of the open AI chatbot ChatGPT in November 2022 has generated
widespread excitement around Generative Artificial Intelligence (AI). While researchers have …
widespread excitement around Generative Artificial Intelligence (AI). While researchers have …
Customer service with AI-powered human-robot collaboration (HRC): a literature review
D Leocádio, L Guedes, J Oliveira, J Reis… - Procedia Computer …, 2024 - Elsevier
The present study discusses the impact of Human-Robot Collaboration (HRC) powered by
Artificial Intelligence (AI) on customer service. It is based on the four types of intelligence …
Artificial Intelligence (AI) on customer service. It is based on the four types of intelligence …
A shared journey: Experiential perspective and empirical evidence of virtual social robot ChatGPT's priori acceptance
A Abadie, S Chowdhury, SK Mangla - Technological Forecasting and Social …, 2024 - Elsevier
Due to recent technological advancements, social robots are becoming increasingly
prevalent in the consumer space. ChatGPT, a virtual social robot, has captured significant …
prevalent in the consumer space. ChatGPT, a virtual social robot, has captured significant …
The chatbot artificial intelligence as the alternative customer services strategic to improve the customer relationship management in real-time responses
One of the primary problems in managing customer relationships is the limited
comprehension of the client, requiring a comprehensive awareness of their traits and …
comprehension of the client, requiring a comprehensive awareness of their traits and …
Abstractions, scenarios, and prompt definitions for process mining with LLMS: a case study
Abstract Large Language Models (LLMs) are capable of answering questions in natural
language for various purposes. With recent advancements (such as GPT-4), LLMs perform …
language for various purposes. With recent advancements (such as GPT-4), LLMs perform …
Leveraging large language models (LLMs) for process mining (Technical Report)
A Berti, MS Qafari - arXiv preprint arXiv:2307.12701, 2023 - arxiv.org
This technical report describes the intersection of process mining and large language
models (LLMs), specifically focusing on the abstraction of traditional and object-centric …
models (LLMs), specifically focusing on the abstraction of traditional and object-centric …
[HTML][HTML] Generative artificial intelligence (GenAI) revolution: A deep dive into GenAI adoption
A Kumar, A Shankar, LD Hollebeek, A Behl… - Journal of Business …, 2025 - Elsevier
This study examines key reasons (for and against) that influence business-to-business
(B2B) managers' intention to adopt generative artificial intelligence (GenAI). We also …
(B2B) managers' intention to adopt generative artificial intelligence (GenAI). We also …
A case for business process-specific foundation models
The inception of large language models has helped advance the state-of-the-art on
numerous natural language tasks. This has also opened the door for the development of …
numerous natural language tasks. This has also opened the door for the development of …