Purpose With the rapid development of fresh food e-commerce, sustaining customer loyalty
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …

Trust is one of the highly important concepts of consumer research; yet it is characterized by
a striking lack of generalizations and consensus regarding the relative strength of its …

Vaccination has emerged as the most cost-effective public health strategy for maintaining
population health, with various social and economic benefits. These vaccines, however …

Online food delivery services (OFDs) have gained the attention of researchers due to the
rapid growth of society. With COVID-19 wreaking havoc on markets worldwide, it compelled …

For marketers of virtual travel communities (VTCs), a vital issue is to understand how to
maintain consumer stickiness and loyalty. Although existing studies have tried to explore this …

This study utilizes social exchange theory to explicate how perceived high-performance
work systems (perceived HPWS) improve service encounter quality through overall justice …

Drawing on resource-based view, social exchange theory, and organizational justice theory,
this study tests the link between high-performance member retailers (HPMRs) and strategic …

How corporate decision-makers allocate resources to address the major issues of service
recovery is critical. This article, from the perspective of operations management, integrates …

Purpose The purpose of this paper is to identify select antecedents for affective commitment
(AC) and whether organizational trust (OT) mediates the relationship between dimensions of …

Purpose Service failures evoke negative customer emotions, which human agents respond
to through emotional labor. In turn, customers empathize with the human agent, providing a …