This paper considers different ways of approaching service design, exploring what
professional designers who say they design services are doing. First it reviews literature in …

This paper initialises an effort to explore the impact of an innovative systems thinking
approach for service operations design on creating innovation. A qualitative exploratory …

Manufacturing companies have to rapidly innovate their value propositions to meet
changing customer demands and to stay competitive in increasingly globalized markets …

Design has been a primary influence on the effect of technology in modern societies. During
a period of expanding consumer markets, industrial design emerged as a distinct creative …

Front-end service innovation: learning from a design-assisted experimentation | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

This paper presents the initial results of a wider research project that investigates how
service design might positively contribute to the development of product-service systems …

Boundaries of industrial design discipline are expanding rapidly through new concepts that
have emerged in recent years such as service design, experience design, sustainability, and …

The approach to services has changed in the last decades: it has developed from viewing
services in relation to their intrinsic differences in products to viewing services as processes …

This paper reports the initial results of a wider research programme that investigates how
service design might positively contribute to the development of product-service systems …

Abstract! The article explores the territory of Service design for social innovation. More
specifically, it discusses Service Design as a design approach that may facilitate social …