Purpose This research study investigates the factors that influence e-customer satisfaction, e-
trust, perceived value and consumers repurchase intention in the context of the B2C e …

This study aims to explore the role of avatars in mediating users with the metaverse
environment. This study applies the construal level theory and source attractiveness model …

While previous research investigated the effects of online consumer reviews on purchase
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …

Measuring customer satisfaction in electronic commerce: the impact of e-service quality and user
experience | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

The purpose of this study was to determine the effect of e-service quality on e-loyalty, digital
leadership on e-loyalty, the effect of e-service quality on e-satisfaction and the effect of e …

This research is motivated by the concept of online banking or Internet banking where
consumers aren't required to visit a bank branch to complete most of their basic banking …

Purpose The rapid growth of e-commerce and the increasing importance of online services
have prompted the need for managers to understand what consumers value most in online …

This research proposes a conceptual model based on the stimulus-organism-response (S–
OR) theoretical framework which links perceived website/app quality and image (stimuli) to …

Digital retail is a technology-driven business. Customers shop with the help of cutting-edge
self-service technologies deployed by marketers to enhance customer experience and e …

Purpose The aims of this study are twofold: to examine mobile food delivery service (MFDS)
from the perspectives of functional and technical quality, and to empirically evaluate the …