This chapter is concerned with workflow, its systems, its models, its problems and promises.
Workflow management systems assist in the specification, modeling, and enactment of …

The complexity and usefulness of large information systems are determined partly by their
functionality, ie, what they do, and partly by global constraints on their accuracy, security …

This paper hopes to make a contribution on three aspects of workflow systems: we stress the
fact that there is a broken symetry between the level of the specification of the procedures …

The current literature of information systems has dealt extensively with all kinds of
exceptions. There are several studies defining the concept of exception and even providing …

This paper compares and contrasts the approaches of two companies to providing decision
support within their office information systems. The offices examined in both companies …

Discusses exceptions in office work and the link between rules andexceptions in office
information systems. After describing the nature ofexceptions, examines their effect on rules …

Exceptions are events that cannot be handled by an information system by following normal
processing rules. Exceptions arise for two main reasons: flaws in system design and post …

A presente dissertação enfoca os sistemas de workflow, que se inserem no contexto mais
abrangente de software de suporte ao trabalho colaborativo. Sistemas de workflow podem …

I. Summary This paper discusses the framework of ongoing research within the
Collaboration Technology Research Group at the University of Colorado. It addresses an …

ln numerous group activities, we find that people do not strictly follow rules, nor strictly follow
procedures. People know the personal and group goals, and act accordingly. Thus we see …