[PDF][PDF] RELATIONSHIP AMONG PROBLEMATIC CUSTOMER BEHAVIORS, SERVICE RECOVERIES, AND POST-RECOVERY SATISFACTION: RECOVERY …
HT Chen, HF Chang, CH Wang, ZN Hsu - International Journal of …, 2023 - ijoi-online.org
The previous studies of service failure were particularly focused on employees and
companies. Few studies on the negative impacts of problematic customer behaviors (PCBs) …
companies. Few studies on the negative impacts of problematic customer behaviors (PCBs) …
Service Recovery Strategy in Private Hospitals: The Role of Experience, Symbolic, and Functional Brand Images
K Siriyota, T Chokpiriyawat - International Review of …, 2025 - econjournals.org.tr
This study investigates the influence of brand image on service recovery strategy, customer
satisfaction, word-of-mouth communication, and revisit intentions within the context of private …
satisfaction, word-of-mouth communication, and revisit intentions within the context of private …
邁向顧客基礎品牌權益, 品牌真實性與顧客滿意度之整合模型: 前置, 中介及結果變數
杜氏燕 - 2023 - nhuir.nhu.edu.tw
行銷經理人常常將品牌權益視為公司的首要任務, 因為消費者的選擇總是取決於品牌權益.
儘管品牌權益之議題已被廣泛研究, 但大多數的研究集中在製造業而非服務業 …
儘管品牌權益之議題已被廣泛研究, 但大多數的研究集中在製造業而非服務業 …
Determinant of online shopping intention: Satisfaction as an intermediary
S Sukesi - Journal of Innovation in Business and Economics, 2023 - ejournal.umm.ac.id
Conducted with a sample size of 120, the research employed structural equation modeling
for analysis. The findings revealed several influential factors, including perceived trust …
for analysis. The findings revealed several influential factors, including perceived trust …
The Effect of Perceived Justice Dimensions of Service Recovery on The Brand Image of Egyptian Hotels
NH Galal, A Imam - Journal of Association of Arab Universities for …, 2024 - journals.ekb.eg
The study examines the impact of perceived justice dimensions of service recovery on
customer The study examines the impact of perceived justice dimensions of service recovery …
customer The study examines the impact of perceived justice dimensions of service recovery …
تأثير أبعاد العدالة المدركة لمعالجة أخطاء الخدمة في صورة الذهنية للعلامة التجارية للفنادق المصرية
نورا جلال, احمد امام, احمد - … of Association of Arab Universities for …, 2024 - jaauth.journals.ekb.eg
تتناول الدراسة تأثير أبعاد العدالة المدركة لمعالجة اخطاء الخدمة فى تصورات العملاء لصورة العلامة
التجارية للفنادق المصرية. شملت الدراسة 350 مشاركًا عانوا من فشل الخدمة في فنادق الأربع والخمس …
التجارية للفنادق المصرية. شملت الدراسة 350 مشاركًا عانوا من فشل الخدمة في فنادق الأربع والخمس …
[PDF][PDF] The Role of Perceived Justice within the Service Recovery Context in the Online Marketplace Moderated by Failure Severity
RA Silalahi, C Wijaya, FP Iswari, ER Simanjuntak - pjlss.edu.pk
In the rapidly evolving landscape of online marketplace (e-marketplace), customers' loyalty
is a critical determinant of long-term success. Service failure often affects customers' loyalty …
is a critical determinant of long-term success. Service failure often affects customers' loyalty …
Antecedentes de la intención de recompra y el rol mediador de la actitud: Un estudio desde las aplicaciones móviles de tiendas por departamento
A Fernández Blanco, G Condori Toncconi - repositorioacademico.upc.edu.pe
El comercio móvil ha generado grandes cambios en la vida cotidiana de los usuarios y en el
desarrollo de los mercados. A pesar de su evolución, la investigación de variables dirigidas …
desarrollo de los mercados. A pesar de su evolución, la investigación de variables dirigidas …
[PDF][PDF] The Effect of Perceived Justice Dimensions of Service Recovery on the Brand Image: Applied to Four-and Five-Star Hotels in Sharm El-Sheikh
NHGAE Osman, ES Salama - jaauth.journals.ekb.eg
Implementing an effective service recovery strategy is also crucial for customer assessments
of the service and its provider, as neglecting to respond can damage the brand's image (Liat …
of the service and its provider, as neglecting to respond can damage the brand's image (Liat …