This paper presents a systematic review of 165 research articles published on the adoption
of Internet banking (IB) between 1999 and 2012. The results show that interest in the topic of …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

In the competitive electronic service (e-service) context, favourable consumer perception
about performance is the key to success and marketers are keen to explore consumers' …

This study attempts to examine the impact of service quality on customer loyalty and
customer satisfaction using the SERVQUAL model for four main Islamic banks in the …

Purpose Based upon an extended SERVQUAL model, this paper attempts to contribute to
the Islamic banking literature by examining the impact of digitalization, as a service quality …

Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

This study develops and empirically tests the interrelationships between service quality,
customer satisfaction, and customer loyalty in a retail banking context. Increasingly intense …

Customer is considered as the king in the world of business. The issue of customer
satisfaction in electronics home appliances has received greater attention from academics …

Purpose The purpose of this paper is to examine the dimensions of e-service quality, its
effects on e-satisfaction and e-trust and its impact on behavioural and attitudinal loyalty in …