This book addresses issues in higher education faculty assessment with emphasis on the
role of assessment in fostering development of individual faculty members and their …

This article is about the accurate interpretation of student ratings data and the appropriate
use of that data to evaluate faculty. Its aim is to make recommendations for use and …

The present investigation evaluates the effectiveness of students' evaluations of teaching
effectiveness (SETs) as a means for enhancing university teaching. We emphasize the …

The service quality literature demonstrates that when seeking to design tools that measure
quality, it is important not to overlook fundamental questions such as 'What is service …

Suggests that an essential prerequisite to the design of instruments for measuring quality in
higher education is an appreciation of the complexities associated with the nature of quality …

Consultation on student ratings is recognized as an important strategy to support university
teachers in learning from student ratings feedback. However, there is little evidence to …

Faculty Motivation: The Role of a Supportive Teaching Culture Page 1 A supportive
teaching culture constitutes a context that promotes the availability of various forms of …

* Student evaluations of college teachers: perhaps the most contentious issue on campus*
This book offers a more balanced approach* Evaluation affects pay, promotion and tenure …

I used variations of Astin's involvement model to guide a study of four cohorts of women and
minorities as new faculty: two groups from a comprehensive university and two of them from …

The management of the enhancement of the quality of service delivery is often primarily
focused on minimising negative responses to product offerings, rather than maximising …