The primary objective of this article is to gauge the satisfaction of the citizen with the help of
expectancy disconfirmation model (EDM) and discover areas for future research dependent …

This article introduces the importance of equivalence framing for understanding how
satisfaction measures affect citizens' evaluation of public services. Does a 90 percent …

We evaluate a theory of the effects of publishing performance information on citizens'
collective voice to local providers about public service performance and the perceptions and …

He puesto mucho cariño y esfuerzo en redactar estas páginas, quizá porque me siento muy
cercana a las preocupaciones, inquietudes y aspiraciones de tantos funcionarios y gestores …

Voters reward or punish politicians by deeming them responsible for positive and negative
outcomes, but how, in turn, do politicians attribute responsibility to those who actually deliver …

Political parties in post-communist countries have very high levels of electoral volatility. In
these environments, political factions fail to establish long-term connections with the …

There has been a massive expansion in published information about the performance of
bodies delivering public services but little research about the effects on citizens. Research …

Citizens' expectations of public service performance influence their attitudes and behaviour
towards services, including satisfaction, choice of service and political voice about them …

Public performance reporting is often promoted as a means to better inform citizens'
judgments of public services. However, political psychology has found evidence of …

This article examines the democratic impact of the UK coalition government's Transparency
Agenda, focusing on the publication of all local government spending over£ 500 by councils …