Müşteri değeri, ihtiyaçları karşıla ası ı ötesi de üşteriyle uzu vadeli ilişkiler kur a ve
sürdürmenin a ahtarıdır. Bu ede le üstü üşteri değeri su uu, üşteri ilişkileri yö eti i perfor a sı ı …

Research on the topic of knowledge risks and their management in organizations is still very
scarce, this also applies to empirical studies. However, to avoid the uncritical acceptance of …

Background and Aim: Nowadays, effective relationships with customers create value for
healthcare systems. Successful organizations attract lifetime customers, respond to …

All companies need to create a better and more powerful customer knowledge management
for improving customer satisfaction and business performance. A number of studies have …

The purpose of this study is to design a model for establishing knowledge management in
schools, because knowledge management is a key approach in empowering teachers and …

Objective With the emergence of private banks in the Iranian banking system during the last
decade, there is an intense competition for monetary resources in the country's financial …

Abstract Knowledge Management (KM) and Customer Relationship Management (CRM)
have become indispensable strategic tool for the Hotel sector to gain competitive edge in the …

In our knowledge-based economy, organizations must examine how they can better
leverage knowledge assets and create added value. Customer knowledge represents an …

The daily accelerating changes in business environment has recently made the banks
competition amongst banking industry more complicated; as a result there has been …

Service quality (SQ) is crucial for customer retention, making it essential for managers to
understand the factors influencing it. In today's competitive landscape, organizations are …