Contextual Design unifies design, marketing, delivery, and support in a coherent response
to the customer. It gives a team activities focused on the customers and their work, rather …

An important public discussion is underway on the values and ethics of digital technologies
as designers work to prevent misinformation campaigns, online harassment, exclusionary …

It has been recognized that system design will benefit from explicit study of the context in
which users work. The unaided individual divorced from a social group and from supporting …

A Small Matter of Programming asks why it has been so difficult for end users to command
programming power and explores the problems of end user-driven application development …

For nine years, we have brought design teams to the field to gather customer data for their
own design problems. The design teams have been made up of engineers, marketing …

We studied CAD system users to find out how they use the sophisticated customization and
extension facilities offered by many CAD products. We found that users of varying levels of …

The paper reviews work on informal technical help giving between colleagues. It
concentrates on the process of how colleagues help each other to use a computer …

Prior research suggests that people may ask their family and friends for computer help. But
what influences whether and how a" helper" will provide help? To answer this question, we …

S the gap between system developers and system users grew, the occupation of s~ tems
development itself~ fragmented producing different communities with their own priorities …

The notion of employee empowerment in today's organizations is becoming increasingly
important with the growing degree of responsibility individual employees hold. This paper …