Crises and crisis management: Integration, interpretation, and research development
Organizational research has long been interested in crises and crisis management. Whether
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …
focused on crisis antecedents, outcomes, or managing a crisis, research has revealed a …
Seeking formula for misinformation treatment in public health crises: The effects of corrective information type and source
TGLA Van der Meer, Y Jin - Health communication, 2020 - Taylor & Francis
An increasing lack of information truthfulness has become a fundamental challenge to
communications. Insights into how to debunk this type of misinformation can especially be …
communications. Insights into how to debunk this type of misinformation can especially be …
Emotional communication by service robots: a research agenda
Purpose Many service industries are facing severe labor shortages. As a result, service
providers are turning to new sources of labor, such as service robots. Critics however often …
providers are turning to new sources of labor, such as service robots. Critics however often …
A burden of responsibility: The role of social approval at the onset of a crisis
J Bundy, MD Pfarrer - Academy of management review, 2015 - journals.aom.org
We extend research on social evaluations and crisis management by explicating the
sociocognitive mechanisms that influence how an organization and its external evaluators …
sociocognitive mechanisms that influence how an organization and its external evaluators …
[图书][B] Crisis communication: Managing stakeholder relationships
A Diers-Lawson - 2019 - taylorfrancis.com
Crises come in many shapes and sizes, including media blunders, social media activism,
extortion, product tampering, security issues, natural disasters, accidents, and negligence …
extortion, product tampering, security issues, natural disasters, accidents, and negligence …
[HTML][HTML] Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident
J Breitsohl, B Garrod - Tourism management, 2016 - Elsevier
Studies of how tourists react to unethical incidents in destinations are scarce. Based on an
online survey (n= 1350) and grounded in cognitive appraisal theory, this study examines …
online survey (n= 1350) and grounded in cognitive appraisal theory, this study examines …
Corporate responses to the coronavirus crisis and their impact on electronic‐word‐of‐mouth and trust recovery: Evidence from social media
This study examines how corporate responses to service failure, caused by the coronavirus
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
(COVID‐19) crisis, influence electronic‐word‐of‐mouth (E‐WoM) and trust recovery around …
Comunicación gubernamental y emociones en la crisis del Covid-19 en España
JCL Díaz, LR Fernández… - Revista latina de …, 2020 - dialnet.unirioja.es
Introducción. Se analiza el impacto de la información sobre el COVID-19 en la población
española para identificar los efectos y las emociones relacionadas con los canales y …
española para identificar los efectos y las emociones relacionadas con los canales y …
Communicating sadness: The impact of emotional crisis communication on the organizational post-crisis reputation
L Schoofs, AS Claeys - Journal of Business Research, 2021 - Elsevier
In this study, we conducted two experiments to examine how emotions expressed, both
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …
verbally and visually, by the CEO of an organization in crisis affect organizational reputation …