The business process outsourcing industry has got disrupted, first by the significant shift in
value creation activities from the clients to the service providers, and second by pervasive …

The classical views on gaining competitive advantage having lost the role as prime
ratiocinates for triumph in the current dynamic milieu have necessitated an urgent need for …

Purpose The purpose of this paper is to examine the effect of human resource development
(HRD) practices on perceived operational and market performances in the software …

Purpose This paper aims to provide an in-depth analysis toward understanding the critical
factors in affecting information technology outsourcing (ITO) decision in the context of e …

This research aims to examine key factors influencing the intention to continuously use e-
government systems. An online questionnaire was distributed to 251 users of e-government …

Robotic Process Automation is the next big thing in the outsourcing industry. So major Indian
IT companies are in the bandwagon of RPA which give the flexibility, speed, accuracy and …

Indian information technology (IT) service organisations have been dwelling at the lower
levels of the IT services value chain, providing low value-added services. Competition from …

Automation and competition are challenging the Indian information technology (IT) service
organisations. Significant portions of the revenue earned by Indian IT service organisations …

Purpose The paper aims to unravel the congruence of entrepreneurship and India's
excellence in information technology (IT). Considering the fact that entrepreneurship is a …

Indian Information Technology (IT) services sector today commands a huge share of
worldwide IT sourcing spend. India stays to be a driving force for worldwide sourcing growth …