Conceptualizing and disrupting heteronormativity as performative in management education: Speech acts and LGBTQ* injurious language

N Rumens, P Lewis - Academy of Management Learning & …, 2023 - journals.aom.org
A slowly expanding body of literature has examined the problem of heteronormativity in
management education. Scholars have begun to agree that heteronormativity is constituted …

Understanding the Role of Tacit Knowledge in Call-Center Organizations

S Okegbe - 2021 - preprints.org
This article aims to understand the role of tacit knowledge in call center organizations with
the objective of understanding how call center representatives use tacit knowledge in their …