BACKGROUND A conferencing system allows two or more conference participants to
conduct conferences by two-way or multi way video and/or audio transmissions using …

Abstract Systems and methods for machine suggested dynamic real time service level
agreements in operations may include a client information handling system and a ticketing …

Managing resources in a contact center including assigning each resource to one of a first
set of resources each comprising a proficiency level above a first threshold for a first …

Techniques for providing analytics regarding software appli cation usage by client
computers are presented. The tech niques can include providing to at least one of a plurality …

A graph database is described for use in connection with a contact center. The graph
database includes a plurality of nodes and relationships that describe the operations …

Various techniques described herein relate to a client application framework for a contact
center environment. A role-specific thick client framework may include a web browser-based …

Techniques for securing computer executable software for tracking usage of at least one
software application are presented. The computer executable software for tracking usage of …

Techniques described herein relate to message distribution in a contact center. Messages
generated by an administrator and/or by a trained model processing data from customer …

Various techniques described herein relate to a client application framework for a contact
center environment. A role-specific thick client framework may include a web browser-based …

Techniques described herein relate to representative monitoring in a contact center
environment. Data associated with a customer interaction, including content of the …