Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Two relatively independent research traditions have developed that address emotion
management. The first is the emotion regulation (ER) tradition, which focuses on the …

Our meta‐analysis of emotional intelligence (EI) demonstrates that: First, all three types of EI
are significantly related to job satisfaction (ability EI:=. 08; self‐report EI:=. 32; and mixed …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

A meta-analysis was conducted on job demands, resources, and attitudes and their relation
with burnout in regard to the COR theory. The version of the Maslach Burnout Inventory used …

Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …

Research and valid practice in emotional intelligence (EI) have been impeded by lack of
theoretical clarity regarding (a) the relative roles of emotion perception, emotion …

In everyday life, people have the notion that acknowledging and dealing effectively with
emotions contributes to their wellbeing. A recent meta-analysis by Schutte, Malouff …

Recent studies of organizational behavior have witnessed a growing interest in unethical
leadership, leading to the development of abusive supervision research. Given the …

Emotional labor (expressing emotions as part of one's job duties, as in “service with a smile”)
can be beneficial for employees, organizations, and customers. Meta‐analytical summaries …