COBRA framework to evaluate e-government services: A citizen-centric perspective

IH Osman, AL Anouze, Z Irani, B Al-Ayoubi… - Government information …, 2014 - Elsevier
E-government services involve many stakeholders who have different objectives that can
have an impact on success. Among these stakeholders, citizens are the primary …

A citizen‐centric framework for assessing e‐government effectiveness

A Sigwejo, S Pather - The Electronic Journal of Information …, 2016 - Wiley Online Library
In a quest to offer better services to both citizens and businesses throughout Africa, efforts to
adopt e‐government projects are gaining momentum. As a result of this, there is a need for …

The role of trust in e-government adoption: A systematic literature review

M Mahmood, M Osmani, U Sivarajah - 2014 - bura.brunel.ac.uk
Electronic government (e-government) is a concept that has been adopted in most countries
for the purposes of providing government services digitally, improving transparency between …

[图书][B] E-Government: Implementation, adoption and synthesis in developing countries

KJ Bwalya, SM Mutula - 2014 - books.google.com
E-Government is a hot topic. The integration of Information and Communication
Technologies into public service delivery worldwide offers a number of promising …

An analysis of continuity intentions of eGovernment portal users

R Piehler, BW Wirtz, P Daiser - Public Management Review, 2016 - Taylor & Francis
This study provides an integrative coherent model of continuity intentions in the context of
electronic public service provision drawing from multiple theoretical research streams …

Citizen centric assessment framework for e-governance services quality

V Singh, G Singh - International Journal of Business …, 2018 - inderscienceonline.com
Citizen-centric e-governance services are essential to enhance the quality of life of citizens
while ensuring citizen empowerment. The present study proposes a framework of assessing …

Proposing a reference process model for the citizen‐centric evaluation of e‐government services

A Tsohou, H Lee, Z Irani, V Weerakkody… - … : People, Process and …, 2013 - emerald.com
Purpose–Evaluating and optimizing e‐government services is imperative for governments
especially due to the capacity of e‐services to transform public administrations and assist …

Regional E-governance development index for developing nations

R Gupta, SK Muttoo, SK Pal - Digital Government: Research and Practice, 2020 - dl.acm.org
E-governance has proven to be instrumental in the expansion and evolution of how
governments interact with and deliver services to their citizens. The United Nations (UN) E …

Reference model for e-government monitoring, evaluation and benchmarking

E Ostašius, A Laukaitis - Engineering Economics, 2015 - inzeko.ktu.lt
The e-government as a result of innovations, emerging technology and internet expansion is
a reality today and became a necessity for any country wishing to enter the 21st century as a …

E-government in developed and developing countries: a systematic literature review

B Majeed, HAK Niazi, N Sabahat - … International Conference on …, 2019 - ieeexplore.ieee.org
The purpose of conducting this systematic literature review is to analyze the previous
research published on e-governance services, to find out the differences between e …