Purpose The development and maintenance of a long-term relationship with customers are
essential for banks to bolster their profits and thrive in a competitive environment. This study …

Multi-banking among bank account holders is a trend that has been on the rise in the recent
past. Even though most banks provide similar services, like money transfer, deposits, loans …

Islamic banking has advanced in the past four decades. It has become a worldwide brand,
cultured and structured industry. Nevertheless, Malaysia has witnessed low penetration of …

This study focused on investigating the role of E-banking on the switching behaviour of retail
bank clients in Polokwane, South Africa. Recently, studies have shown that people are …

The purpose of this research was to identify and examine the factors that are significant
barriers to bank/branch switching in India from the retail customer's perspective. The …

During a pandemic like today, new habits have emerged in society, one of which is
conducting financial transactions. The presence of Bank Syariah Indonesia is expected to …

This article describes the theoretical framework of the construct of switching behavior
through a philosophy of science approach. This theoretical framework describes switching …

This study aims to analyze the determinants of switching behavior of Sharia banking. The
primary data of study was derived from questionnaires. Using a random sampling technique …

Purpose The Indian banking industry has undergone many changes with the advent of
changing economic environment in the country. Many changes have taken place in terms of …

Bank is one of the most important sectors of the world economy and especially in a
developing country like Bangladesh. In our day-to-day transactions, bank plays significant …