[PDF][PDF] What do you mean? A Review on Recovery Strategies to Overcome Conversational Breakdowns of Conversational Agents.
Since the emergence of conversational agents, this technology has seen continuous
development and research. Today, advanced conversational agents are virtually …
development and research. Today, advanced conversational agents are virtually …
One voice fits all? Social implications and research challenges of designing voices for smart devices
J Cambre, C Kulkarni - Proceedings of the ACM on human-computer …, 2019 - dl.acm.org
When a smart device talks, what should its voice sound like? Voice-enabled devices are
becoming a ubiquitous presence in our everyday lives. Simultaneously, speech synthesis …
becoming a ubiquitous presence in our everyday lives. Simultaneously, speech synthesis …
On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
Future directions for chatbot research: an interdisciplinary research agenda
Chatbots are increasingly becoming important gateways to digital services and information—
taken up within domains such as customer service, health, education, and work support …
taken up within domains such as customer service, health, education, and work support …
Guidelines for human-AI interaction
Advances in artificial intelligence (AI) frame opportunities and challenges for user interface
design. Principles for human-AI interaction have been discussed in the human-computer …
design. Principles for human-AI interaction have been discussed in the human-computer …
Alexa, are you listening? Privacy perceptions, concerns and privacy-seeking behaviors with smart speakers
J Lau, B Zimmerman, F Schaub - Proceedings of the ACM on human …, 2018 - dl.acm.org
Smart speakers with voice assistants, like Amazon Echo and Google Home, provide benefits
and convenience but also raise privacy concerns due to their continuously listening …
and convenience but also raise privacy concerns due to their continuously listening …
What makes a good conversation? Challenges in designing truly conversational agents
Conversational agents promise conversational interaction but fail to deliver. Efforts often
emulate functional rules from human speech, without considering key characteristics that …
emulate functional rules from human speech, without considering key characteristics that …
Music, search, and IoT: How people (really) use voice assistants
Voice has become a widespread and commercially viable interaction mechanism with the
introduction of voice assistants (VAs), such as Amazon's Alexa, Apple's Siri, Google …
introduction of voice assistants (VAs), such as Amazon's Alexa, Apple's Siri, Google …
Exploring older adults' perception and use of smart speaker-based voice assistants: A longitudinal study
S Kim, A Choudhury - Computers in Human Behavior, 2021 - Elsevier
Thanks to their conversational capabilities, smart speaker-based voice assistants are
gaining attention for their potential to support the aging population, though the empirical …
gaining attention for their potential to support the aging population, though the empirical …
Users' experiences with chatbots: findings from a questionnaire study
A Følstad, PB Brandtzaeg - Quality and User Experience, 2020 - Springer
For chatbots to be broadly adopted by users, it is critical that they are experienced as useful
and pleasurable. While there is an emerging body of research concerning user uptake and …
and pleasurable. While there is an emerging body of research concerning user uptake and …