Purpose The objective of this study is to investigate the role of emotional intelligence and
empowering leadership in enhancing psychological empowerment and work engagement in …

This study examined the relationships between abusive supervision, subordinates' work
engagement and their emotional labour on a daily basis. Based on an experience sampling …

Despite the popularity of customer showrooming behavior (CSB), few studies have
investigated how this phenomenon affects salespeople's sales behavior. To answer this …

Aim The study examined whether three resources, that is, compassion, transformational
leadership and work ethic feasibility, buffer against the negative effects of emotional labour …

Our study aims to revisit the challenge-hindrance stressor framework among customer-
contact employees. Specifically, our study links challenge and hindrance stressors to four …

This study aims is to unify the concepts of emotional labor and service quality on the basis of
job demands–resources theory, which is associated with engagement and burnout in …

This study aimed to evaluate shame for mental health problems, and explore relationships
between shame, self-criticism, self-reassurance, and mental health among UK hospitality …

In times of increasing labor shortages and a contemporary cultural climate shaped by quiet
quitting, understanding and addressing the sources of service employees' passion for work …

The relationship between customers and retailers is more complicated nowadays due to the
sophisticated trends of the current service retail landscape and consumers' high …

This study aims to investigate the mediating role of teachers' organizational commitment
(OC) on the relationship between their emotional labor (EL) and work engagement (WE) …