Introduction Telemedicine is the exchange of medical information from one site to another
via electronic communications with the goal of improving a patient's clinical health status …

Purpose The purpose of this paper is to examine patient engagement in remote consultation
services, an increasingly important issue facing Healthcare Operations Management (HOM) …

Background Funding changes in response to the COVID-19 pandemic supported the growth
of direct-to-consumer virtual walk-in clinics in several countries. Little is known about …

Background Prior to the wider adoption of digital health technologies during the COVID-19
pandemic, applications of virtual care were largely limited to specialist visits and remote care …

Importance As video-based care expands in many clinical settings, assessing patient
experiences with this care modality will help optimize health care quality, safety, and …

Background With the COVID-19 pandemic came rapid uptake in virtual oncology care.
During this, sociodemographic inequities in access to virtual visits (VVs) have become …

Background: Opioid treatment programs are an essential component of the management of
opioid use disorder (OUD). They have also been proposed as “medical homes” to expand …

Background: Virtual urgent care (VUC) is intended to support diversion of patients with low-
acuity complaints and reduce the need for in-person emergency department visits. We …

Background In response to the onset of the COVID-19 pandemic, telehealth was rapidly
rolled out in health services across Australia including those delivering cancer care. This …

Background Virtual care was rapidly integrated into pediatric health services during the
COVID-19 pandemic. While virtual care offers many benefits, it is necessary to better …