Problem definition: We study the disproportionate impact of the lockdown as a result of the
COVID-19 outbreak on female and male academic research productivity in social science …

We examine the published empirical literature in healthcare operations management over
the last 20 years. We note several unique characteristics of the research in healthcare …

In this paper, we develop a general framework to analyze the influence of system load on
service times in queueing systems. Our framework unifies previous results and ties them to …

This paper investigates the impact of a corporate wellness program on worker productivity
using a panel of objective health and productivity data from 111 workers in five laundry …

Service organizations face a trade-off between high utilization and responsiveness. High
utilization can improve financial performance, but causes congestion, which increases …

This paper examines how firm investments in technology-based employee monitoring
impact both misconduct and productivity. We use unique and detailed theft and sales data …

A new generation of healthcare operations management (HOM) scholars is studying timely
healthcare topics (eg, organization design, design of delivery, and organ transplantation) …

We study a multistage service process that adapts to system occupancy level. Using
operational data from more than 140,000 patient visits to a hospital emergency department …

We use a detailed operational and clinical data set from a maternity hospital to investigate
how workload affects decisions in gatekeeper-provider systems, where the servers act as …

While there is overwhelming support for the negative consequences of product recalls,
empirical evidence of operational drivers of recalls is almost nonexistent. In this study, we …