Leaders of both major US political parties and multinational CEOs are looking for solutions
to economic inequality. 1 Concern stems not only from an egalitarian impulse, and the …

Facing the issue of increasing customer churn, many service firms have begun
recommending pricing plans to their customers. One reason behind this type of retention …

Background: The scale and complexity of British gambling advertising has increased in
recent years.'Live-odds' TV gambling adverts broadcast the odds on very specific, complex …

Consumer contracts are pervasive. Yet, the promises that make up these contracts are
becoming increasingly empty, as sellers reserve the power to modify their contracts …

Consumers continually make small-dollar purchases through business-toconsumer (" B2C")
contracts, usually without incident. Occasionally, however, the goods and services that …

Most have heard the adage:" The squeaky wheel gets the grease." This refers to the notion
that the" squeaky wheels"-who are proactive in pursuing their needs and complaints-are …

Consumers make purchasing decisions in various markets every day. Many of these
decisions are mundane. Examples are which coffee to get in the morning, where to buy a …

Despite long-standing market liberalisation and efforts to reduce switching costs, many
consumers have never switched telecoms provider. This paper investigates how consumer …

This article offers a commentary on consumer behavior in modern telecommunications
markets, based on advances in behavioral economics. An original analysis of the decision …

Despite what we learn in law school about the" meeting of the minds," most contracts are
merely boilerplate-take-it-or-leave-it propositions. Negotiation is nonexistent; we rely on our …