Trusting automation: Designing for responsivity and resilience
Objective This paper reviews recent articles related to human trust in automation to guide
research and design for increasingly capable automation in complex work environments …
research and design for increasingly capable automation in complex work environments …
Ten years of value cocreation: An integrative review
T Leclercq, W Hammedi… - Recherche et Applications …, 2016 - journals.sagepub.com
Since Prahalad and Ramaswamy published their seminal text, vast literature on value
cocreation has emerged. Yet value cocreation still suffers from the lack of a clear consensus …
cocreation has emerged. Yet value cocreation still suffers from the lack of a clear consensus …
[HTML][HTML] The consumer production journey: marketing to consumers as co-producers in the sharing economy
BGC Dellaert - Journal of the Academy of Marketing Science, 2019 - Springer
New digital technologies not only support consumers in better fulfilling their own
consumption needs but also enable them to create greater value for other consumers. These …
consumption needs but also enable them to create greater value for other consumers. These …
Customer participation in services: domain, scope, and boundaries
B Dong, K Sivakumar - Journal of the Academy of Marketing Science, 2017 - Springer
Extant service research considers several aspects of customer participation (CP) but lacks a
clear and inclusive typology that delineates CP's domain, scope, or boundaries. To address …
clear and inclusive typology that delineates CP's domain, scope, or boundaries. To address …
Designing for all: Consumer response to inclusive design
VM Patrick, CR Hollenbeck - Journal of consumer psychology, 2021 - Wiley Online Library
Inclusive design considers the needs and capabilities of the whole population to decrease
the actual or perceived mismatch between the user and the design object. We review the …
the actual or perceived mismatch between the user and the design object. We review the …
Inferring brand integrity from marketing communications: The effects of brand transparency signals in a consumer empowerment context
Persuasion literature suggests that consumers increasingly seek brand integrity, yet this
advertising outcome remains underexplored, despite the clear need for managerial …
advertising outcome remains underexplored, despite the clear need for managerial …
Product customization: A profile of consumer demand
Increasingly, many brands are handing over to consumers the control of the design process,
allowing for the customization of products, experiences, and services. While there is a clear …
allowing for the customization of products, experiences, and services. While there is a clear …
[HTML][HTML] A theory of HR co-creation
R Hewett, A Shantz - Human Resource Management Review, 2021 - Elsevier
We introduce HR co-creation as a continuous process in which HR and stakeholders
optimize value through collaborative efforts to innovate in the design and use of HR …
optimize value through collaborative efforts to innovate in the design and use of HR …
Engaging customers in coproduction processes: How value-enhancing and intensity-reducing communication strategies mitigate the negative effects of coproduction …
Coproduction offerings, in which customers engage in the production of goods and services,
are ubiquitous (eg, ready-to-assemble products, self-service technologies). However …
are ubiquitous (eg, ready-to-assemble products, self-service technologies). However …
Making-the-product-happen: A driver of crowdfunding participation
D Zvilichovsky, S Danziger… - Journal of Interactive …, 2018 - journals.sagepub.com
Crowdfunding campaigns, where entrepreneurs seek consumer funding to develop new
products, foster dynamics that go beyond traditional seller–buyer transactions. This research …
products, foster dynamics that go beyond traditional seller–buyer transactions. This research …