This chapter provides a comprehensive overview of the theoretical and empirical literature
on the regulation of natural monopolies. It covers alternative definitions of natural monopoly …

Over the last thirty years several network industries that evolved historically as either state-
owned or private regulated vertically integrated monopolies have been privatized …

This research study measures the perception of airline service quality based on data
collected from Pakistan International Airline (PIA) passengers using SERVQUAL. It …

Economic regulation affects us all, shaping how we access essential services such as water,
energy and transport, as well as how we communicate with one another in the digital world …

Price cap regulation (PCR) has now been employed in the telecommunications industry for
more than a quarter century. We review the experience with PCR and offer an explanation …

The widespread use of incentive regulation in telecom, electricity, and other industries in the
US and elsewhere has raised questions about its possible adverse effect on the quality of …

Yardstick regulation requires the utilization of benchmarking, a valuable tool for improving
public service delivery, especially in developing countries where inefficiencies translate into …

During the course of the network neutrality debate, advocates have proposed extending
common carriage regulation to broadband Internet access services. Others have endorsed …

Purpose–The purpose of this paper is to analyse the economic and technological factors
that determine the quality of European telecommunications services. The paper test whether …

This paper studies linear cost-efficiency and quality incentives that are increasingly being
used to regulate electricity and gas network utilities. The analysis shows that cost and quality …