Virtual reality in tourism: a state-of-the-art review

J Beck, M Rainoldi, R Egger - Tourism Review, 2019 - emerald.com
Purpose Emerging technologies, such as virtual reality (VR), have been influencing both the
tourism supply side and tourists alike. The purpose of this study is to analyse VR research in …

The potential for tourism and hospitality experience research in human-robot interactions

VWS Tung, R Law - International Journal of Contemporary Hospitality …, 2017 - emerald.com
Purpose The purpose of this study is to review recent work in the robotics literature and
identify future opportunities for consumer/tourist experience research in human-robot …

Metaverse as a driver for customer experience and value co-creation: implications for hospitality and tourism management and marketing

D Buhalis, MS Lin, D Leung - International Journal of Contemporary …, 2022 - emerald.com
Purpose Metaverse blends the physical and virtual worlds, revolutionizing how hospitality
customers and hospitality organizations facilitate the co-creation of transformational …

The digital revolution in the travel and tourism industry

T Pencarelli - Information Technology & Tourism, 2020 - Springer
The digital revolution is radically changing the world we live in. Sensors in smart homes are
able to interconnect devices such as thermostats, washing machines, television sets …

Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article

D Buhalis - Tourism Review, 2019 - emerald.com
Technology in tourism-from information communication technologies to eTourism and smart
tourism towards ambient intelligence tourism: a perspective article | Emerald Insight Books …

Technological disruptions in services: lessons from tourism and hospitality

D Buhalis, T Harwood, V Bogicevic, G Viglia… - Journal of service …, 2019 - emerald.com
Purpose Technological disruptions such as the Internet of Things and autonomous devices,
enhanced analytical capabilities (artificial intelligence) and rich media (virtual and …

Real-time co-creation and nowness service: lessons from tourism and hospitality

D Buhalis, Y Sinarta - Journal of Travel & Tourism Marketing, 2019 - Taylor & Francis
Brands take advantage of technology, social media and constant connectivity to foster
organic consumer engagement and interactions towards co-creating personalised customer …

[HTML][HTML] The impact of virtual, augmented and mixed reality technologies on the customer experience

C Flavián, S Ibáñez-Sánchez, C Orús - Journal of business research, 2019 - Elsevier
Abstract The arrival of Virtual-Reality, Augmented-Reality, and Mixed-Reality technologies is
shaping a new environment where physical and virtual objects are integrated at different …

[HTML][HTML] Tourism 4.0 technologies and tourist experiences: a human-centered design perspective

U Stankov, U Gretzel - Information Technology & Tourism, 2020 - Springer
Building on the momentum of Industry 4.0 developments in production and manufacturing,
the tourism-specific concept of Tourism 4.0 currently fuels visions of similar technology …

A model of perceived image, memorable tourism experiences and revisit intention

H Zhang, Y Wu, D Buhalis - Journal of destination marketing & management, 2018 - Elsevier
Limited research has investigated the antecedents and consequences of memorable
tourism experiences (MTEs) empirically. This study helps fill this gap by developing a causal …