Abstract Service quality and customer satisfaction are parts of factors that influence customer
loyalty to bank services. Both are necessary to be fulfilled in order to gain customer loyalty …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

Purpose This study aims to explore the structure and dimensions of experiential quality in
the context of Indonesian Bank 4.0. Moreover, this study also explains the process of how …

Purpose: This research's main objective is to determine the relationship among e-service
quality, trust, and brand image to customer loyalty. Customer satisfaction was a mediator …

This study aims to explore the role of customer knowledge management (CKM) and
satisfaction as antecedents of customer trust, and the mediating function of customer trust in …

Social media has emerged as a flexible and interactive communication medium in the
present digital era. Contemporary businesses use social media to achieve different …

Confusion between strategic planning and strategic thinking in the context of strategic
leadership and its effect on competitive advantage was the foremost rationale for this study …

Purpose The purpose of this study is to examine the impact of customer relationship
management (CRM) components on competitive advantage through customer loyalty in the …

Tourism is a multifaceted field and in order to understand its complexity, none of its
components should be excluded. Based on the opinions and thoughts of tourists, this …

The aim of this study is to capture the impact of different dimensions of services of mobile
banking on customer satisfaction for the mobile banking users for rural areas of Bangladesh …