Quality management has been widely discussed in the literature, and recent special issues
on humanitarian supply chains and relief operations have emphasized the increasing …

The purpose of this study is to provide a comprehensive systematic literature review (SLR) of
factors influencing crisis management (CM). The study attempts to assess the main areas …

This study examined how 43 nonprofit leaders across 15 US states make sense of
organizational crises in nonprofit contexts, as well as what they think effective leadership is …

The purpose of this paper is to develop a framework for performance indicators to measure
and improve crisis communication preparedness of public authorities. Such an instrument …

In the context of the COVID-19 pandemic, this study offers a contemporary look at crisis
response in higher education and demonstrates the marketing implications of universities' …

This paper aims to clarify current knowledge on the contribution of communication to crisis
management in the case of terrorism incidents. This is done by means of a systematic review …

Companies are starting to focus on the proactive crisis management as one of the
cornerstones of the crisis communication. Effective crisis communication is crucial for the …

Using the ideas of social media activism and organizational learning to guide analysis, this
paper explores Invisible Children, Inc.'s social-mediated response to the humanitarian crisis …

The aim of this paper was to investigate experts' perceptions on communication in chemical,
biological, radiological and nuclear (CBRN) terrorism crises, including challenges and good …

This paper seeks to clarify the particularities of crisis communication in relation to disasters
and pandemics. Preparedness is particularly important in the case of disasters that may be …