El estudio tuvo como objetivo analizar la calidad del servicio que los hoteles de Cúcuta
ofrecen a turistas. El estudio es de tipo cuantitativo, con un diseño transeccional …

Purpose The research identifies the factors influencing the satisfaction of clearing and
forwarding (C&F) agents in Shuwaikh Port, Kuwait, based on port service quality (PSQ). The …

In this study, the relationship between service quality, customer satisfaction, and behavioural
intention is investigated within a specialised nautical sports centre that offers kitesurfing in …

Theme parks, as indispensable commodities within the tourism industry, wield significant
influence in fostering local and national economic development. However, despite their …

Orientation: Knowledge of the commitment behaviour (affective and calculative) of Islamic
banking customers is central to an in-depth understanding of the perceived value …

This study investigates airline service quality dimensions by employing text-mining
techniques to analyse passengers' emotional responses and experiences with airlines as …

Bu çalışma, havayolu hizmet kalitesi boyutlarını, yolcuların çevrimiçi yorumlarında yansıtılan
havayollarına yönelik duygusal tepkilerini ve deneyimlerini analiz etmek için metin …

This mixed-methods case study explores the complex landscape of service provider
migration and bank switching behaviour among online banking customers in Harare …

The digital transformation is presenting financial institutions with a number of challenges, not
only in terms of technology, but also in terms of delivering new, user-optimized services to …

This research aims to (1) examine the factors influencing transaction satisfaction with
maritime cargo transport services at the Port of Bangkok from the users' perspective and (2) …