Repurchase intention of e-commerce customers in Indonesia: An overview of the effect of e-service quality, e-word of mouth, customer trust, and customer satisfaction …
The rapid development of e-commerce in Indonesia makes the competition in this business
increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e …
increasingly fierce. This study aims to determine and analyze the effect of e-service quality, e …
[HTML][HTML] The circular economy and consumer behaviour: Literature review and research directions
The circular economy (CE) has emerged as a sustainable alternative to the linear model of
production and consumption of products and services. Consumers are key actors in the …
production and consumption of products and services. Consumers are key actors in the …
Understanding the user satisfaction and loyalty of customer service chatbots
The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …
application, potentially increasin customer service efficiency while reducing costs. However …
The influence of e-customer satisfaction, e-trust and perceived value on consumer's repurchase intention in B2C e-commerce segment
Purpose This research study investigates the factors that influence e-customer satisfaction, e-
trust, perceived value and consumers repurchase intention in the context of the B2C e …
trust, perceived value and consumers repurchase intention in the context of the B2C e …
Trust me, trust me not: A nuanced view of influencer marketing on social media
Social media influencers are widely employed as a marketing strategy as they successfully
attain trust from followers. Applying the social exchange theory and its principle of …
attain trust from followers. Applying the social exchange theory and its principle of …
Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation
The study proposes a comprehensive model framework, Online Customer Experience-
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …
Attitude Behaviour Context model for online grocery retailing in a digital scenario. The …
The dynamic effect of interactivity on customer engagement behavior through tie strength: Evidence from live streaming commerce platforms
K Kang, J Lu, L Guo, W Li - International journal of information …, 2021 - Elsevier
Interactivity, which is a key characteristic of the live streaming commerce environment,
fosters users' active attitudes and behaviors in communications and transactions. However …
fosters users' active attitudes and behaviors in communications and transactions. However …
Customer satisfaction and loyalty with online consumer reviews: Factors affecting revisit intentions
MA Camilleri, R Filieri - International Journal of Hospitality Management, 2023 - Elsevier
While previous research investigated the effects of online consumer reviews on purchase
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
behaviors, currently, there is still a lack of knowledge on the impact of the reviews' credibility …
Customer experience in fintech
The purpose of this paper is to analyse customer experience (CX) in the fintech sector.
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Fintech is a dynamic and innovative field that fully benefits from advances in information and …
Online shopping continuance after COVID-19: A comparison of Canada, Germany and the United States
The COVID-19 pandemic brought about an increase in online shopping because of
government-imposed restrictions and consumer anxiety over the potential health risk …
government-imposed restrictions and consumer anxiety over the potential health risk …