Six Sigma has been widely used in the healthcare sector as a management tool to improve
patient quality and safety. The objective of this study is to identify opportunities for its …

In this paper, a literature review conducted to study the characteristics of advanced models
of quality function deployment (QFD) that have appeared in the literature arena is reported …

Purpose This paper aims to investigate to what extent quality function deployment (QFD) can
be used in quality improvement rather than design activities. Design/methodology/approach …

Purpose The article applies the citizen science phenomenon–ie lay people involvement in
research endeavours aimed at pushing forward scientific knowledge–to healthcare …

Purpose Meeting the patients' requirements as customers of the health care sector is
crucially important as a social responsibility. According to the resource constraints, only an …

Purpose The purpose of this paper is to propose an innovative and integrated approach
based on service quality measurement (SERVQUAL), quality function deployment (QFD) …

Quality function deployment (QFD) is an effective customer-oriented technique for
enhancing healthcare service quality. Implementing QFD, patient requirements (PRs) should …

In the modern world, due to an increased aging population, hand disability is becoming
increasingly common. The prevalence of conditions such as stroke is placing an ever …

Quality function deployment (QFD), animportant technique in quality management, has been
studied extensively and has already been tested in various areas of real-world applications …

Purpose Healthcare providers are increasing their focus on patient satisfaction and patient-
oriented services as they play a significant role in managing rising costs, elevating service …