In process mining, converting event data to event logs is related to the quality of analysis
results. In general, to convert event data into event logs, it is necessary to identify process …

It is essential to innovate and improve service levels by predicting possible process
outcomes due to the growth of online service providers. This study estimates the customer …

In recent years, several advances in the field of process mining, and even data science in
general, have come from competitions where participants are asked to analyze a given …

The decline in the marketing volume of Rabobank Group ICT is a serious incident as it can
hinder the implementation of an increasing number of software releases for business …

Current workflow mining efforts aim to discover process knowledge from user-system
interaction logs and represent it as high-level workflow models. They assume there is one …

In the competitive landscape of retail e-commerce, understanding and predicting customer
behaviour is challenging for business success. This study introduces the Retail Deep Neural …

The usability of information systems (IS) is a key characteristic in the context of software
selection and IS design. IS are supposed to support various functions in business …

The provision of care in a hospital includes a series of activities that are often recorded in the
electronic health record (EHR) systems. Analysing the data in these EHRs has the potential …

3. Da die Erfassung des genauen Unfallortes über die Straßenstationierung in einigen
Fällen recht aufwendig sein kann, wäre es sinnvoll, diesen Vorgang dahingehend zu …

Workflow improvement nowadays plays an important role in the selection process of
business information systems. Especially in the context of user-centric development, the …